Frequently asked questions
Last updated 2026-10-25 · by Surge Software
What is VisitorCompanyFinder?
VisitorCompanyFinder shows B2B teams which companies visit their website, scores how ready each company is to buy, writes a short AI summary and opener, and sends alerts to Slack, Microsoft Teams or email.
Is it really free?
Yes. Every feature is free and no card is needed. Paid data add-ons, when offered, are charged at our cost with no markup and never beyond prepaid credit.
Where do company names come from?
From IP ranges matched to the organisation that owns the network. Today the app runs on demo IP data; licensed IP-to-company data is coming soon.
Does it identify individual visitors?
No. It identifies the organisation behind a visit. People are recorded only when they tick a consent box on a form or chat on your site.
Why are many visits unattributed?
People on home broadband, mobile data, cloud hosting or VPNs cannot be tied to a company by IP. The match-rate meter shows that share instead of guessing.
How do I install it?
Paste one script tag before </head> on every page, or add it in Google Tag Manager. The tag with your site key is under Settings, Sites & pixel.
Is it GDPR compliant?
Strict mode stores nothing on the visitor's device before consent and keeps everything company-level. Raw IP addresses are never stored. You remain the controller and need a privacy notice; a template is in the app.
Does it work with India's DPDP Act?
Use strict mode with your consent banner for Indian audiences. Access, withdraw-consent and erase requests are built in.
What is the intent score?
A 0–100 score per company from page views, hot pages, engaged time, return visits, AI-search arrivals and opted-in form fills. It halves every 14 days without new activity. 60 or more is hot.
What does the AI write?
A short summary of what the company seems to evaluate and one opener line. The opener never mentions website visits or tracking. It runs on Surge's own model; Claude is only a fallback.
Which alerts are supported?
Slack, Microsoft Teams and email, with rules for minimum score, ICP fit, page and cooldown, plus a daily or weekly digest. WhatsApp alerts are coming soon.
Which CRMs can it sync to?
HubSpot, Salesforce, Zoho CRM (including the India data centre) and Pipedrive, using an API token you paste. One-click connect is coming soon.
Can I send accounts to other tools?
Yes, through signed webhooks, the REST API, CSV export, or the built-in cold-email tool pairing.
What is AI-search intent?
Visits that arrive from ChatGPT, Perplexity, Gemini, Copilot, Claude and similar assistants, with their own report and alert rule.
How many websites can I track?
Up to 25 sites per workspace, and you can invite your team.
How do I delete someone's data?
Run an erase request with their email under Privacy & consent, or use the data-subject API.
I forgot my password.
Use Forgot password on the log-in page. The emailed link works once and expires in 30 minutes.
Who makes it?
Surge Software (Surge Software Solutions Private Limited), Bengaluru, India. Write to [email protected].
Still unsure? Ask the assistant (bottom right) or write to [email protected]. Create a free account.