--- title: "VisitorCompanyFinder FAQ: visitor identification answers" canonical: https://visitorcompanyfinder.com/faq last_modified: 2026-10-25 publisher: Surge Software Solutions Private Limited --- # VisitorCompanyFinder FAQ: visitor identification answers > Answers about VisitorCompanyFinder: how company identification works, privacy and GDPR, the intent score, alerts, CRM sync, pricing and what is coming soon. Last updated 2026-10-25 · by Surge Software ## What is VisitorCompanyFinder? VisitorCompanyFinder shows B2B teams which companies visit their website, scores how ready each company is to buy, writes a short AI summary and opener, and sends alerts to Slack, Microsoft Teams or email. ## Is it really free? Yes. Every feature is free and no card is needed. Paid data add-ons, when offered, are charged at our cost with no markup and never beyond prepaid credit. ## Where do company names come from? From IP ranges matched to the organisation that owns the network. Today the app runs on demo IP data; licensed IP-to-company data is coming soon. ## Does it identify individual visitors? No. It identifies the organisation behind a visit. People are recorded only when they tick a consent box on a form or chat on your site. ## Why are many visits unattributed? People on home broadband, mobile data, cloud hosting or VPNs cannot be tied to a company by IP. The match-rate meter shows that share instead of guessing. ## How do I install it? Paste one script tag before on every page, or add it in Google Tag Manager. The tag with your site key is under Settings, Sites & pixel. ## Is it GDPR compliant? Strict mode stores nothing on the visitor's device before consent and keeps everything company-level. Raw IP addresses are never stored. You remain the controller and need a privacy notice; a template is in the app. ## Does it work with India's DPDP Act? Use strict mode with your consent banner for Indian audiences. Access, withdraw-consent and erase requests are built in. ## What is the intent score? A 0–100 score per company from page views, hot pages, engaged time, return visits, AI-search arrivals and opted-in form fills. It halves every 14 days without new activity. 60 or more is hot. ## What does the AI write? A short summary of what the company seems to evaluate and one opener line. The opener never mentions website visits or tracking. It runs on Surge's own model; Claude is only a fallback. ## Which alerts are supported? Slack, Microsoft Teams and email, with rules for minimum score, ICP fit, page and cooldown, plus a daily or weekly digest. WhatsApp alerts are coming soon. ## Which CRMs can it sync to? HubSpot, Salesforce, Zoho CRM (including the India data centre) and Pipedrive, using an API token you paste. One-click connect is coming soon. ## Can I send accounts to other tools? Yes, through signed webhooks, the REST API, CSV export, or the built-in cold-email tool pairing. ## What is AI-search intent? Visits that arrive from ChatGPT, Perplexity, Gemini, Copilot, Claude and similar assistants, with their own report and alert rule. ## How many websites can I track? Up to 25 sites per workspace, and you can invite your team. ## How do I delete someone's data? Run an erase request with their email under Privacy & consent, or use the data-subject API. ## I forgot my password. Use Forgot password on the log-in page. The emailed link works once and expires in 30 minutes. ## Who makes it? Surge Software (Surge Software Solutions Private Limited), Bengaluru, India. Write to corp@surgesoftware.co.in. Still unsure? Ask the assistant (bottom right) or write to [corp@surgesoftware.co.in](mailto:corp@surgesoftware.co.in). [Create a free account](https://visitorcompanyfinder.com/signup).